Privacy and GDPR Policy
Here at Kuda we really care about how we collect, process and store the details and data you provide us.
We are committed to protecting your privacy and making it very easy for you to understand what we do with your information.
Below, we have written in "plain English", as to try and not confuse or mislead in anyway.
We manage our email marketing lists, store your information and securely dispose of unnecessary / out of date information in-line with GDPR guidelines, GDPR stands for General Data protection Regulation, and is a document / guideline written and enforce by the EU to ensure that should for whatever reason some of your data be leaked by any third party, it is fully traceable, and you would be notified as quickly as possible.
Of course, we do not plan to leak (or have ever leaked) any data we store, and we take every possible precaution, down to internal CCTV covering our secure server rooms, to ensure any data you provide us is fully secure.
This Policy sets out the following:
• What personal data we collect and process about you in connection with your relationship with us as a customer and through your use of our website, mobile applications and online services;
• Where we obtain the data from;
• What we do with that data;
• How we store the data;
• Who we transfer/disclose that data to;
• How we deal with your data protection rights;
• And how we comply with the data protection rules.
• All personal data is collected and processed in accordance with EU data protection laws.
First of all - Remember you always have the Right to be forgotten!
We take our customers personal data very seriously, should you wish to be forgotten and we have no valid reason to store your data we will aim to honour your request within 1 month. Please contact us by email [email protected] with the subject of “RTBF Request”.
“Kuda UK LTD” (referred to as “we”, “us”, “our” or “Kuda UK” in this policy) in this policy primarily refers to Kuda UK LTD, the main registered, Kuda UK LTD is the “data controller” of all personal information that is collected and used about Kuda UK customers for the purposes of Data protection and operations. Kuda UK is registered in the UK with the registration number 2646623, at a trading address; Kuda UK LTD, Crowcroft Road, Nedging Tye, Ipswich, Suffolk, IP7 7HA, United Kingdom.
What Personal Data we Collect about you.
Personal data means any information relating to you which allows us to identify you, such as your name, contact details, order reference number, payment details and information about your access to our website.
We may collect personal data from you when you place and order with us (either directly or indirectly through our trusted third-party partners), create a Kuda UK online account, use our website and / or App and other websites accessible through our website and / or App, participate in a survey or competition, or when you contact us.
Specifically, we may collect the following categories of information:
• Name, home address, e-mail address, telephone number, credit/debit card or other payment details;
• Information you provide about your and your companions’ delivery preferences in your Kuda UK online account or with a member of our telephone sales staff;
• Information about your purchases of our trusted partners’ products and services;
• Information about your use of our website and/or App;
• The communications you exchange with us or direct to us via letters, emails, chat service, calls, and social media.
• Location, including real-time geographic location of your computer or device through GPS, Bluetooth, and your IP Address, along with crowd-sourced Wi-Fi hotspot and cell tower locations, if you use location-based features and turn on the Location Services settings on your device and computer.
What do we use your personal Data for, and for how long?
Your data may be used for the following purposes:
• Providing products and services you request: we use the information you give us to perform the services you have asked for in relation to your order, including requested order changes;
• Contacting you in the event of any issues with your order, a product or service change or cancellation: we send you communications about the services / products you have asked for and any changes to such services. These communications are not made for marketing purposes and cannot be opted-out of;
• Credit or other payment card verification/screening: we use your payment information for accounting, billing and audit purposes and to detect and / or prevent any fraudulent activities;
• Customer Services communications: we use your data to manage our relationship with you as our customer and to improve our services and enhance your experience with us;
• Provide tailored services / product offers: we use your data to provide information we believe is of interest to you, prior to, during, and after your order or enquiry with us and to personalise the services we offer to you, such as special offers tailored to the make and model of vehicle you drive / sell;
• Marketing: from time to time we will contact you with information regarding product promotions and ancillary offers via e-communications. You will have the choice to opt in or opt out of receiving such communications by indicating your choice at the checkout stage of our website, you can also indicate to our sales representative on the phone when placing an order if you do not wish to be contacted. You will also be given the opportunity on every e-communication that we send you to indicate that you no longer wish to receive our direct marketing material.
We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the reasons we have collected and need to use your personal data for.
In most cases we will need to process your personal data so we can enter into our contract of sale with you.
We may also process your personal data for one or more of the following:
• To comply with a legal obligation (e.g. criminal / fraud investigation requirements);
• You have consented to us using your personal data (e.g. for marketing related uses);
• To protect your vital interests or those of another person (e.g. in case of a medical emergency);
• It is in our legitimate interests in operating as a company (e.g. for administrative purposes).
Only children aged 16 or over can provide their own consent. For children under this age, consent of the children’s’ parents or legal guardians is required.
We will not retain your data for longer than is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means.
We must also consider periods for which we might need to retain personal data in order to meet our legal obligations (e.g. in relation to accounting / book keeping records) or to deal with complaints, queries and to protect our legal rights in the event of a claim being made.
When we no longer need your personal data, we will securely delete or destroy it. We will also consider if and how we can minimise over time the personal data that we use, and if we can anonymise your personal data so that it can no longer be associated with you or identify you, in which case we may use that information without further notice to you.
Security / Storage of your Personal Data.
We follow strict security procedures in the storage and disclosure of your personal data, and to protect it against accidental loss, destruction or damage. The data you provide to us is protected using SSL (Secure Socket Layer) technology. SSL is the industry standard method of encrypting personal information and credit card details so that they can be securely transferred over the Internet.
All payment details are transmitted over SSL across dedicated network infrastructure (Multiprotocol Label Switching-MPLS) and stored in compliance with Payment Card Industry Data Security Standards (PCI DSS).
Sharing your personal data.
Your personal data may be shared with other companies within the Kuda UK, Truck Depot Group.
• Government authorities, law enforcement bodies and regulators for compliance with legal requirements;
• Partner suppliers required to deliver the services / products you have asked for, such as shipping a product directly from another warehouse not owned or operated by Kuda UK LTD;
• Trusted service providers we are using to run our business such as fitting technicians, cloud service and e-mail marketing service providers assisting our marketing team with running customer surveys and providing targeted marketing campaigns;
• Credit and debit card companies which facilitate your payments to us, and anti-fraud screening, which may need information about your method of payment and order to process payment or ensure the security of your payment transaction;
• Legal and other professional advisers, law courts and law enforcement bodies in all countries we operate in in order to enforce our legal rights in relation to our contract with you;
Cookies and Website Tracking.
Cookies are small text files that are transferred to your computer's hard drive through your web browser to enable us to recognise your browser and help us to track visitors to our site; thus enabling us to understand better the products and services that will be most suitable to you. A cookie contains your contact information and information to allow us to identify your computer when you travel around our site for the purpose of helping you place your order. Most Web browsers automatically accept cookies, but, if you wish, you can change these browser settings by accepting, rejecting and deleting cookies. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you choose to change these settings, you may find that certain functions and features will not work as intended. The cookies we use do not detect any information stored on your computers.
For more information about cookies and how to stop cookies being installed visit the following website: http://www.allaboutcookies.org.
We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the websites. This software does not enable us to capture any personal customer information.
Your Data Protection Rights.
Under certain circumstances, by law you have the right to:
• Request information about whether we hold personal information about you, and, if so, what that information is and why we are holding/using it.
• Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
• Object to automated decision-making including profiling, that is not to be subject of any automated decision-making by us using your personal information or profiling of you.
• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
• Request transfer of your personal information in an electronic and structured form to you or to another party (commonly known as a right to “data portability”). This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party in an electronically useable format.
• Withdraw consent. In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
If you want to exercise any of these rights we will be more than happy to comply, we take our customers personal data very seriously, should you wish to be forgotten and we have no valid reason to store your data we will aim to honour your request within 1 month. Please contact us by email [email protected] with the subject of “RTBF Request”.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
Data Protection Officer.
We have appointed a Data Protection Officer (“DPO”) to oversee compliance with this policy. You have the right to make a complaint at any time to a supervisory authority.