Cancellation Policy.
The below cancellation policy applies to “stock” goods or those that are manufactured on a regular basis and not bespoke. This part of the policy does not cover vehicles having items fitted by Kuda UK LTD.
For orders placed online, through our website, these can be cancelled up until the moment they are processed for dispatch. In most cases this is within 24 hours of the order being placed. If an order is placed on back order, this can be cancelled up until 24 hours of its scheduled dispatch.
For telephone and email orders, these can be cancelled up until 24 hours prior to their dispatch. Orders placed by telephone and email may be dispatched within 24 hours of them being placed, we reserve the right to allow cancellations with shorter notice on the basis of goodwill, however this cannot always be guaranteed for direct ship orders.
The above does not affect your statutory rights of sending an order back that is unwanted within 14 days of receipt.
This part of the policy relates to orders that contain booked labour, fitting or other services provided by Kuda UK LTD on a vehicle.
All orders and contracts that have a confirmed booking date can be cancelled or amended up until 48 hours prior to the booked date and time. Any amendments or cancellations made after this time may be subject to a rebooking fee of £75.00. Additionally, if cancelled within 24 hours of the booked date and time we reserve the right to charge for the engineer and travel costs (if any) that were quoted on the job.
All cancellations, regardless of order type must be made either by telephone to 01449 744174 or email to either sales@kudauk.ltd.uk or the representative you have been dealing with.