Need help or advice? Please feel free to call us at 01449 744174

Sometimes, on rare occasions you may wish to return one or more of the items on your order. The process is simple, just follow the step by step guide to obtain a returns authorisation number from our customer service team and arrange the return.


IMPORTANT - Any items sent back without a returns authorisation number WILL NOT be processed and will be rejected, these items will not be returned to you until an additional delivery charge is paid.

Details of your return request

Please fill out the form below with the details of your return request.

Your Name / Company Name

Please enter the name the order was placed under.

Your Order Number

Please enter your order number.

Your Email Address

Please enter your email address, we will send a confirmation of your return request here.

Your Telephone Number

Please tell us the best number to contact you on.

Your Delivery Address

Please enter the address, including the postcode of where we delivered your order to.

Item(s) you wish to return

Please list below the items, including their part numbers of the items you wish to return.

Reason for your return.

Please explain the reason for your return and provide any further details which may help us process your returns request quicker.

Ready to submit for authorisation?

Please check the details of your return request carefully. Once submitted, a member of our team will review your request. Please do not send any items back to us until your request is authorised.

  I agree to the Terms and Conditions.
  I agree to the Privacy and GDPR Policy.

How do I return an item?


Step 1 - Fill out the returns form. 

Step 2 - Submit the form, one of our team will review your request and reach out to you with the next steps.

Step 3 - Once your return request is authorised. Pack up your goods and return them to us.

Please securely package your goods protecting them against damage in transit.

Warranty / Damaged when received returns - If your return is under warranty or a damage claim and our carrier is collecting the item, then it will be shipped on an insured service.

1. You will receive a return address label from FedEx via email.
2. Please securely package your goods protecting them against damage in transit.
3. Please print the label, attach it to the outside of the box and a copy of your returns form inside the box.
4. Arrange for FedEx to collect your item at a time to suit you. You can do this by contacting your local FedEx depot or online -http://www.fedex.com/gb/shipping-services/global-returns/schedule-return-shipment.html
5. FedEx will collect your item.

Other returns

If you are returning your item due to you not wishing to keep the item or it has been ordered incorrectly you will be liable for the return shipment costs. As such we would recommend that all items are returned on a recorded and insured service as Kuda UK are not liable for any damage to items returned by customers via a carrier or postage service. If an item is received back to us damaged we will make you aware upon receipt so you can process a damage claim with your carrier.  A Returns Authorisation number and completed returns form are still required. Customers have 14 days to return any goods, any items returned outside of the statutory 14 day period will be subject to a restocking fee

Cancellation Policy.

The below cancellation policy applies to “stock” goods or those that are manufactured on a regular basis and not bespoke. This part of the policy does not cover vehicles having items fitted by Kuda UK LTD.

For orders placed online, through our website, these can be cancelled up until the moment they are processed for dispatch. In most cases this is within 24 hours of the order being placed. If an order is placed on back order, this can be cancelled up until 24 hours of its scheduled dispatch.

For telephone and email orders, these can be cancelled up until 24 hours prior to their dispatch. Orders placed by telephone and email may be dispatched within 24 hours of them being placed, we reserve the right to allow cancellations with shorter notice on the basis of goodwill, however this cannot always be guaranteed for direct ship orders.

The above does not affect your statutory rights of sending an order back that is unwanted within 14 days of receipt.

This part of the policy relates to orders that contain booked labour, fitting or other services provided by Kuda UK LTD on a vehicle.

All orders and contracts that have a confirmed booking date can be cancelled or amended up until 48 hours prior to the booked date and time. Any amendments or cancellations made after this time may be subject to a rebooking fee of £75.00. Additionally, if cancelled within 24 hours of the booked date and time we reserve the right to charge for the engineer and travel costs (if any) that were quoted on the job.

All cancellations, regardless of order type must be made either by telephone to 01449 744174 or email to either sales@kudauk.ltd.uk or the representative you have been dealing with.


How long does the return process take?


On every occasion we try to process all returns within 48 hours of the goods arriving back to us. On some rare occasions this may take longer. For items requiring a repair under warranty or if your replacement item is out of stock this can take longer. You will be informed in almost every case at the time of obtaining your returns authorisation number of a time-scale for the return. Of course you can always call our customer service team to check the status of your return.