Sometimes, on rare occasions you may wish to return one or more of the items on your order. The process is simple, just follow the step by step guide below to obtain a returns authorisation number from our customer service team and arrange the return.
IMPORTANT - Any items sent back without a returns authorisation number WILL NOT be processed and will be rejected, these items will not be returned to you until an additional delivery charge is paid.
How do I return an item?
Step 1 - Call our friendly customer service team.
If you wish to return a faulty or incorrect item or indeed have any sort of issue with your purchase please call our customer service team on 01449 744174. They will then discuss your requirements and (if a return is required) issue you with a returns authorisation number. Please have the following details to hand at the time of the call;
- Kuda Order Number (This is on the top right hand corner of your delivery paper work and is a 5 digit number)
- Name of the customer on the order.
- Any additional details regarding the return.
Step 2 - Download and fill out the returns authorisation form.
Please click the link below to download our returns authorisation form. Please fill out all of the boxes and pop the form in with your goods to be returned.
Step 3 - Pack up your goods and return them to us.
Please securely package your goods protecting them against damage in transit.
Warranty / Damaged when received returns - If your return is under warranty or a damage claim and our carrier is collecting the item, then it will be shipped on an insured service.
1. You will receive a return address label from FedEx via email.
2. Please securely package your goods protecting them against damage in transit.
3. Please print the label, atatch it to the outside of the box and a copy of your returns form inside the box.
4. Arrange for FedEx to collect your item at a time to suit you. You can do this by cotacting your local FedEx depot or online - http://www.fedex.com/gb/shipping-services/global-returns/return-shippers.html
5. FedEx will collect your item.
Other returns - If you are returning your item due to you not wishing to keep the item or it has been ordered incorrectly you will be liable for the return shipment costs. As such we would recommend that all items are returned on a recorded and insured service as Kuda UK are not liable for any damage to items returned by customers via a carrier or postage service. If an item is received back to us damaged we will make you aware upon receipt so you can process a damage claim with your carrier. A Returns Authorisation number and completed returns form are still required.
The chances are the Kuda representative you speak to initially regarding your return will have already explained to you what the process will be regarding a repair or a replacement item. They will also cover details relating to additional returns charges (if you wish to use our carrier service).
Once we receive your items back and they are processed you will be informed via email or telephone call of the outcome. Pleas note we do NOT provide confirmation of goods received back into our warehouse until they are processed.
How long does the return process take?
On every occasion we try to process all returns within 48 hours of the goods arriving back to us. On some rare occasions this may take longer. For items requiring a repair under warranty or if your replacement item is out of stock this can take longer. You will be informed in almost every case at the time of obtaining your returns authorisation number of a time-scale for the return. Of course you can always call our customer service team to check the status of your return.