Kuda UK LTD
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Kuda UK LTD
Overview

Includes the following;


  • 3 year site visit warranty.
  • Site visit within 2 weeks of the fault being reported to Kuda UK**
  • Inspection, repair / replacement on site under warranty.
  • Fully insured and trained engineers.
  • Covers UK Mainland Only with some exclusions.


Terms and Conditions of Platinum Plan

Warranty runs from the date the unit is fitted to the vehicle.  This plan is 3 years in total. 

Telephone troubleshooting of the problem will be attempted prior to instructing customers to remove the unit. All units which are returned must be done so with a returns authorisation number, which is to be obtained by contacting Kuda UK customer services. 

**2 Week site visit window may increase at peak times. Any extended lead times will be advised to the customer within this time frame.

If, when an engineer arrives on site at a pre-arranged time and the vehicle is not present or the unit is not faulty (no fault found) or the fault to be with the vehicle (ie. low batteries)then a standard charge of £1 per mile travelled and standard inspection fee of £25.00 (Exc. VAT) will be chargeable.  If it is deemed by Kuda UK LTD’s engineer that the fault has occurred by miss-use of the unit or down to poor maintenance then  a standard charge of £1 per mile travelled and standard inspection fee of £25.00 (Exc. VAT), plus any new parts used and labour at £50 per hour will be chargeable. 

Kuda UK LTD reserves the right to inspect all warranty call outs and for it’s trained engineers to determine on site if a unit is indeed faulty. Should a unit to be deemed as “no fault found” then this will be reported to the customer prior to any work being carried out. 

Plan can not be added to current / old units. Only valid for purchase at the time of ordering (or prior to the delivery / fitting) of a brand new TruckChef unit.

Not available to customers in the Scottish Highlands, postcodes: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
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