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Kuda UK LTD

COVID-19​​​


An update from us here at Kuda

Last updated - 02/11/2020

Following the recent government announcement on 31/10/20 regarding a the new National lockdown measures for England starting 05/11/2020 we are pleased to inform our customers that we will remain open and manufacturing at our site in Ipswich, Suffolk. 

We have been and will carry on taking every measure to ensure our premises is COVID secure and our colleagues are safe.

As such the following procedures are in place and we request any goods / vehicle delivery drivers follow these guidelines;

  • Kuda UK is ONLY accepting goods deliveries and vehicle deliveries, there are no other visitors permitted from both suppliers and customers on site as from 00:01am on 05/11/2020 until at least 02/12/2020.
  • Vehicle / Goods Deliveries - We would ask all drivers to come to reception, make themselves known and then immediately return to their vehicle, our staff will then unload any palletised goods. Vehicle keys should be left with the vehicle once checked in so they can be sanitised. 
  • Vehicle collections (following completed work) - will be pre-planned with customers. Collecting drivers are asked to collect a COVID visitor pack (containing a mask and anti-bac wipes) and remain in reception. The vehicles keys will be sanitised, along with he vehicle, following the work and then the keys contained within a plastic bag for handover. 

Fitment jobs and Fleet Orders.

Whilst we are doing our upmost to ensure that no delays are incurred with current orders and fitment jobs we ask that all customers understand that with nationwide (and also international) restrictions in place some delivery dates and fitment dates may need to change to ensure the protection of our colleagues and take into account any uncontrollable delays for goods due from various nations with current restrictions in place. We will contact effected customers in due course and we would like to thank you in advance for your patience.  

If you have any concerns about any orders or fitment jobs currently booked with us please feel free to call the office on 01449 744174 or email daniel@kudauk.ltd.uk or tim@kudauk.ltd.uk.

Online and Retail / Parts orders.

Whilst we do not currently anticipate any delays in dispatch of in stock parts and online orders there may be increased handling times from external carriers which are beyond Kuda UK's control. We would also ask that customers understand some quoted delivery times may move due to other restrictions in countries of which some of our items originate from or move through on their way to us. We will do our upmost to provide the most up to date delivery information to you via email and via your online account. If you require a delivery update on your order please contact our office on 01449 744174 or email orders@kudauk.ltd.uk.

We wish you and your teams our continued support at this difficult time,

Daniel, Niki and Tim.
Directors of Kuda UK LTD
 
COVID-19 - Accepting orders and shipping as normal.